Business Planning and the "Bozo" Factor

id="body">are successful once, their chances of continuing to
"Bozo" - A clown with a forlorn look, always findinghurt your innovation efforts will increase.
negative implications in every activity or event. ABozos only serve the purpose of dragging down an
person who tries to find a way to prevent you fromorganization through endless complaints, justifications
moving ahead, giving excuses such as "we've alwaysfor refusing change, and comments about the "old
done it this way, or this is not our culture" whendays" when "things were better." We have to limit
presented a new opportunity or challenge. Normallythe Bozo-factor in our planning, while ensuring
associated with people who are uncomfortable withadequate due diligence is maintained. In a worst case
learning new techniques, processes, or relationships.bozos will simply refuse to perform tasks associated
Guy Kawasaki from - a venture capital company,with new product development and rollout -
used to have a segment in his presentations calledsabotaging your efforts to move the company
"Don't Let the Bozos Grind You Down." This segmentahead.
discussed how every organization will have a corpsLook for the Signs of Bozos in Your Office
of people who simply try everything in their powerBozos are fairly easy to identify. They are the people
to stop innovation, new product and servicewho generally use phrases like:o "Its not my job"o "I
development, and introduction of anything new intohaven't been trained"o "We've always done it this
the daily job function. These people are "bozos." Ifway"o "Why should we change?"o "It won't work"o
you want to avoid the pain of dealing with bozos in"It is impossible"o "Nobody else is doing it"o "I haven't
your business planning, you need to developenough time to learn a new job or technique"o and
techniques in identifying and preventing bozos frommany other similar phrases
interfering with potential future activities of yourThe bozo is dangerous in other ways. While you are
organization or company.trying to innovate and move your company ahead in
Due diligence on any innovation or change in directionthe market, Bozos are diligently trying to "rally" the
of an organization is a clear requirement - nobodyother employees around their justification for not
wants to manage a company like a small dog playingsupporting change. Most employees fully understand
with toys - chasing everything that looks fun withoutif they are not always learning and trying to improve
following through on any action. A manager must relythemselves, eventually somebody will replace them -
on staff to provide a good system of checks andbut the bozo wants to contribute to their potential
balances to manage risk associated with any change.unemployment situation by dragging them along into
However, none of us are immune to the effects ofa condition where management must either decide to
a global economy accelerated by use of globalgo around them, over them, or in the worst case
telecommunications networks and business process"through them" to accomplish company or
innovations. With very few exceptions, ourorganizational objectives.
organizations must move ahead - offering productsIf in your business planning you bypass bozos, use
and services demanded by a "savvy" consumergood due diligence, study your market conditions,
market, or run the risk of another company replacingtrends, and futures - you can avoid the bozo factor
us. Competitive companies are always takingin business planning. To paraphrase the creed of the
managed risk to innovate and pass your company orFrench Foreign Legion (March or Die), to survive in
organization, offering a better, faster, cheaper, andthe global economy and market place all companies
more modern product. If you lose your place as amust constantly plan for innovation, providing a
market leader due to internal struggles in yourproduct that is better than the competition - where
attempt to innovate, you will ensure the bozo hasever that competition may be. Innovate or die -
successfully accomplished his objectives. If the bozosthrough managed risk.