| How is everyone?contact center | | | | Typically, a call center has the ability to handle a |
| A contact center (also referred to as a customer | | | | considerable volume of calls at the same time, to |
| interaction center or e-contact center) is a central | | | | screen calls and forward them to someone qualified |
| point in an enterprise from which all customer | | | | to handle them, and to log calls. Call centers are used |
| contacts are managed. The contact center typically | | | | by mail-order catalog organizations, telemarketing |
| includes one or more online call centers but may | | | | companies, computer product help desks, and any |
| include other types of customer contact as well, | | | | large organization that uses the telephone to sell or |
| including e-mail newsletters, postal mail catalogs, Web | | | | service products and services. Two related terms are |
| site inquiries and chats, and the collection of | | | | virtual call center and contact center. |
| information from customers during in-store | | | | Call4Peace Worldwide was founded in 2006 and is a |
| purchasing. A contact center is generally part of an | | | | premier global provider of contact center and |
| enterprise's overall customer relationship management | | | | business process outsourcing solutions. |
| (CRM). | | | | With over 12 production and sales centers all around |
| {Call4Peace center customer services include: | | | | the world, Call4Peace Worldwide serves as a contact |
| * Call Center Services | | | | service company offering the very highest quality |
| * Telephone Answering Service | | | | services, with extremely economical pricing. |
| * Overflow Reception Call Center | | | | Call4Peace Worldwide is a leading provider of |
| * Live-e-Support Call Center | | | | innovative human resource products and services |
| * Order Taking Call Center | | | | created to assist call centers improve their revenues, |
| * Help Desk Call Center | | | | profits and other key operating metrics through |
| * Brochure Fulfillment | | | | improved talent acquisition & deployment; talent |
| * Reservations Call Center | | | | development; talent benchmarking & |
| * Emergency Response | | | | certification; and talent affirmation & |
| * Call Center Dispatch Service | | | | differentiation. |
| At Call4Peace you will find a workforce which is: | | | | Call4Peace Worldwide has been a global leader in |
| * Highly-motivated | | | | Contact Center solutions for over 6 years, our |
| * Expertly trained in all aspects of their jobs | | | | solutions are used by 33 companies in 15 countries |
| * Goal-driven and achievement-oriented | | | | around the world, processing millions of calls each and |
| * Available at great savings to you | | | | every day. |
| * Comprised of native-language experts whose | | | | We employ the power of team and the spirit of |
| speech is intelligent, clear and articulate | | | | innovation to provide our clients with flexible |
| * Comprised of native-born professionals who | | | | applications and speed to market and this winning |
| possess cultural knowledge, familiarity, and sensitivity | | | | combination has fueled our rapid growth. Synergy |
| pertaining to their respective countries and areas of | | | | Solutions offers inbound and outbound live agent call |
| origin| | | | | center solutions from seven U.S. facilities including full |
| A contact center would typically be provided with | | | | bi-lingual Spanish and French capabilities as well as |
| special software that would allow contact information | | | | access to over 4000 seats in the Philippines. |
| to be routed to appropriate people, contacts to be | | | | Contact:call us # 1.917.484. |
| tracked, and data to be gathered.call center | | | | |